Claim Not Approved – Insufficient Merchandise Description: UPS needs a detailed merchandise description to complete the investigation.Claim Review Complete: Your claim investigation has been completed, and the results of the investigation are forthcoming.Claim Review in Progress: Your claim is being reviewed by our claims department.Claim Reported – Supporting Document(s) Received: Your submitted documents or photoshave been successfully uploaded to your claim.Updates to the inspection status will be on your dashboard as they become available. Shipment Inspection Scheduled: UPS has scheduled an inspection of the damaged package.Select View Details from the claims dashboard and select upload payment documents. If you are the shipper, payment documents are required. Claim Issued: The claim was issued and paperwork was sent to the shipper of record.

You can’t submit a claim because one is already open regarding your issue.The timeframe for submitting claims varies by country. Submitting a claim has to be taken care of within a timely manner of delivery.

Packages that you’ve chosen for our driver to release (releasing to your address requiring a signature or choosing to release a package to your apartment building through your My Choice account) are not eligible to be submitted for claims.

However, once the exception scan that indicates the package has been handed over to the Post Office is recorded, claims are no longer accepted.

Claims on Surepost packages are accepted on packages that have been delivered by us.

If you’re a CampusShip or Quantum View user, contact your sales representative to add your account number(s). Finally, select Add and follow the prompts to add an account number. Next, select Existing Account from the Add Payment Method dropdown. Select Payment Options in the upper right-hand corner.

Your account hasn’t been authenticated to us yet, so we can’t allow the claims process to be started.

Contact the shipper who requested you submit your claim for further assistance.

The shipper of your package has a restriction on the account, which doesn’t allow recipients or third parties to begin the claim process (Amazon, Dell, Apple, Walmart, Macy’s).

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